Terms of service
Version: 26 July 2026
1. Provider, scope and eligible users
These terms govern Autofattura Estero, provided by the operator identified in the operator panel. Pro-Tech IT Solutions is an operating division and brand, not a separate contracting party. The service is reserved for businesses, professionals and persons acting in their economic or professional activity. The customer represents that it is not acting as a consumer and may bind any registered organisation. Consumers must not use the service and must inform the provider; mandatory protections remain unaffected.
2. Contract and account
The contract is formed when the provider accepts registration and activates access. Users must provide correct and current details, protect credentials and promptly report unauthorised use. Each account and its documents are allocated to a separate tenant. Accountants and other professionals may create logically isolated client workspaces. Before access or processing, they must hold a valid engagement and any required official delegations, record a verifiable reference and revoke access when the engagement ends. Confirmation in the application is not a delegation to the Agenzia delle Entrate. These terms, the Privacy Notice, Cookie Policy, selected plan and Article 28 data processing agreement in clause 9 form the contract.
3. Included and excluded services
The service supports PDF and image uploads, automated-assisted extraction of foreign invoices, review and correction, VIES validation of a VAT number, documentation of a Banca d'Italia exchange rate, preparation of TD17, TD18 and TD19 FatturaPA XML, numbering, duplicate, supplier and archive management and status notifications. Unless separately agreed in writing, it does not include SdI submission, digital signing, legally compliant electronic preservation, bookkeeping, final tax calculation or tax or legal advice.
4. User review duties
Only the user knows the underlying transaction and must fully review the source and all extracted and generated data. Before use, the user must at least verify supplier identity and country, VAT or tax ID, invoice number and date, descriptions, transaction nature, taxable amount, tax rate and tax, TD17/TD18/TD19 type, issue date, numbering, linked records, submission deadlines and Cessionario/Committente data. Special cases, credit notes, mixed invoices, reduced rates, goods already in Italy and transactions involving a permanent establishment require professional review. The customer alone decides whether to use or submit a file and remains responsible for timely submission, retention and tax compliance.
5. Automated files and no warranty of results
Assisted extraction and XML generation may misinterpret text, amounts, signs, tax rates, countries, document type, currency, exchange-rate date or tax rules. Every file is a technical draft, not advice or a submission-ready declaration, and requires user review and an up-to-date validator. Technical validation or the official origin of a rate does not establish that the selected date or method is correct for tax purposes. The provider does not warrant extraction, calculations, exchange rates, tax rates, numbering or duplicate checks, nor accuracy, completeness, tax or legal suitability, case-specific compliance, acceptance by SdI or an authority or deadline compliance. The customer must not rely on a result without independent review. The provider is not liable for content or tax and legal effects where an error results from the source, customer data or settings, an automated error discoverable through required review, omitted correction, later modification or use contrary to instructions. Mandatory liability under clause 12 remains unaffected.
6. Availability, technical changes and copies
The service is supplied using available technology. Maintenance, updates, network issues, external-system outages, attacks or force majeure may interrupt it. Without a separate agreement, continuous availability, processing time, notification delivery and permanent storage are not warranted. Queued jobs may be retried. Customers must download and independently retain required documents and must not use the service as their sole tax archive.
7. Plans, payment, renewal and cancellation
Each user receives two successful XML generations per calendar month free unless an account is expressly exempt or subject to different promotional terms. Failed attempts do not consume allowance. Paid plans include the stated number of documents and are billed monthly through PayPal. Price, applicable VAT, period and plan content are shown before confirmation. Subscriptions renew automatically until cancelled. Cancellation stops the next charge; the paid period remains active until its end and is not refunded pro rata except for mandatory rights or a billing error attributable to the provider. Unused allowance does not carry forward. Refunds, chargebacks or payment disputes may suspend allowance pending review. PayPal's terms also apply to payment services.
8. Documents, rights and unlawful content
Customers retain rights in their documents and data and grant the provider only the technical rights necessary to store, copy, analyse, convert and make them available during the service. Customers represent that they are authorised to process and upload the data, provide required notices to data subjects and do not upload unlawful content, malware or unnecessary data. Customer documents are not used to train public models.
9. Article 28 GDPR data processing agreement
9.1 Subject and duration. The provider processes personal data in invoices, attachments, master data and generated files on the customer's behalf for the contract term until agreed return or deletion.
9.2 Nature and purpose. Operations include receipt, storage, extraction, structuring, comparison, generation, display, download, support, security and deletion. The purpose is to provide the service under documented customer instructions represented by these terms, settings and actions in the application.
9.3 Data and data subjects. Identification, contact, tax, economic and professional data may relate to the customer, its personnel, suppliers, its customers, professionals, sole traders and other persons identified in documents. The service is not intended for systematic processing of Article 9 special categories; customers must avoid them unless strictly necessary and lawful.
9.4 Provider duties. The provider processes only on documented instructions, warns of apparently unlawful instructions, binds authorised personnel to confidentiality, maintains risk-appropriate technical and organisational measures, reasonably assists with data subject requests, security, breaches, impact assessments and authority contacts and provides information needed to demonstrate Article 28 compliance. Personal data breaches known to the provider are notified to the customer without undue delay.
9.5 Sub-processors. The customer grants general authorisation for hosting, infrastructure, maintenance and email providers subject to equivalent duties. The provider gives reasonable advance notice of material changes and the customer may object for documented data protection reasons. PayPal and VIES do not receive invoice content as part of this processing.
9.6 Transfers. Invoice content is processed in the provider-configured environment. International transfers on the customer's behalf occur only on instruction or under a valid Chapter V GDPR mechanism.
9.7 Return, deletion and audit. On termination, customers may request return in an available format and deletion unless legal retention applies. Residual technical copies are deleted according to technical cycles. Reasonable document-based reviews may be requested. On-site audits are agreed in advance, must not compromise other tenants or security and may be charged at cost unless prompted by the provider's breach.
10. Term, suspension and termination
The free contract is indefinite and may be ended at any time by requesting account closure. Paid plans end after cancellation at the end of the paid period. The provider may immediately suspend access for security risk, unlawful or abusive use, non-payment, attempts to circumvent limits or an authority order. Where possible, users are informed and allowed to remedy. Serious or uncured breach may result in termination. Customers must export required documents and may request deletion after termination, subject to legal duties.
11. Changes to terms and prices
Changes required by law, security or functionality are published with a new version. Material changes are announced with reasonable notice. Price increases apply only to future renewals and may be rejected by cancelling before renewal. Continued use constitutes acceptance only where legally permitted; renewed express acceptance is requested where required.
12. Liability
Subject to Articles 1229 and 1341 of the Italian Civil Code and other mandatory rules, the provider has unlimited liability only for intent or gross negligence, attributable death or personal injury and other mandatory liability, including data protection. For slight negligence affecting an essential duty, liability is limited to direct, foreseeable and typical damage when contracted; other slight-negligence liability is excluded. To the extent lawful, lost profit, revenue or opportunity, indirect or consequential loss, reputational damage, data loss avoidable by backup, third-party claims, additional tax, penalties, interest and professional costs are excluded. The provider is liable for SdI, PayPal, VIES, Banca d'Italia, hosting, email, networks and other third parties only where conduct is attributable to it. Aggregate slight-negligence liability is limited to fees paid during the preceding twelve months. Customers must promptly report and mitigate loss; Article 1227 remains applicable. Limits also benefit staff, contractors and agents.
13. Law and jurisdiction
Italian law applies, excluding conflict rules and the UN Convention on Contracts for the International Sale of Goods. For business and professional customers, courts in Bolzano have exclusive jurisdiction to the extent permitted by law. Urgent relief may be sought from any competent court.
14. Final provisions
Invalidity of one clause does not affect the rest. Individual changes require text form. Customers may not assign without consent; the provider may assign upon succession or reorganisation while preserving customer rights. The Italian version prevails if translations differ.